One Stop Eye Care will issue a full refund or replacement of goods in all instances where:
- prescription glasses/sunglasses or contact lenses are supplied to the wrong prescription/specification
- products are supplied damaged
- products ordered by you (and which are confirmed by One Stop Eye Care as available) either within 21 days of the dispatch date do not arrive at the delivery address
- products you have ordered are returned to One Stop Eye Care as undeliverable by the postal service
A refund or replacement will be issued to you following receipt by One Stop Eye Care of the returned goods. Such refund or replacement will be provided within 30 days of the date the returned goods are received.
You should report immediately to Customer Service in the event you wish to return the goods for any of the reasons set out above. One Stop Eye Care will issue you with a returns reference and advise you of the applicable returns address. Prescription glasses/sunglasses can be returned to the One Stop Eye Care store.
Please note that all returns are to be returned with all component parts within 28 days of you receiving the goods. The cost of return postage is the responsibility of the customer.